The phrase performance management can bring even the most motivated of people out in a cold sweat.  Visions of sitting with our manager on a once or twice yearly basis going through an elaborate appraisal document for two hours and then leaving with no clearer understanding of how well we are performing or the areas we need to improve.

For a manager the phrase can be equally daunting with the difficulty of having to speak to someone about poor performance and the burden of having to do multiple appraisals, with a complicated process that brings little value.

A formal performance management framework in any organisation is a good idea to ensure that performance information is captured in a consistent and equitable way on a regular basis; however, it should not be used as the only time to speak with staff and review performance against expectations.  Communication on progress and performance should be an ongoing process.

To improve our approach to performance management we need to deliver tangible changes in the way we manage our staff and the processes we develop. To help this happen we will be running a workshop on Thursday 5^th May at the Radisson Blu Hotel Edinburgh and would be delighted if you could come along.

The workshop will provide practical steps, guidelines and tools to support the development of an effective performance management culture in your organisation.  Through group work, discussion and case study review the workshop will look at the practical challenges of managing performance and ways to overcome them.

Our aim is to get people mixing, have some fun and help you learn new skills. We are keen to keep the costs manageable for delegates. The cost of £110 +VAT per person includes a full day workshop, lunch and refreshments, and a workshop handbook to take away with you.  Numbers on the day will be restricted to 12.

The outline for the workshop is:

• Defining effective performance management
• Modifying culture to improve performance management, looking at what, when and how
• Delivering effective performance management
• Providing constructive feedback that is acted upon and improves future performance
• Appraisals, pitfalls and best practice tools and guidance
• Tools for maintaining the motivation of good performers
• How to manage underperformance effectively

If this sounds of interest please e-mail info@enhancepeople.co.uk and we will send you a registration form.

The experience we have gained working with our clients over the last 5 years continues to confirm to us the benefits of being able to manage challenging interactions effectively. If we are able to effectively manage the relationships we have with colleagues, staff and customers we personally feel more satisfied, motivated and able to perform well.

That’s why we would love you to come along to our 1 day workshop on Resolving Conflict with Confidence on Thursday 16th September 2010 at the Apex Hotel, Waterloo Place, Edinburgh. The day will be a blend of skills, tools and knowledge on how to handle our most challenging interactions along with expert HR training on handling the Disciplinary and Grievance processes.

Our aim is to get people mixing, have some fun and help you learn new skills. We are keen to keep the costs manageable for a wide variety of businesses. The cost of £100 +VAT per person includes a full day workshop, lunch and refreshments, and a workshop handbook to take away with you.

Workshop Outline:

• When different becomes difficult- a review of personality types and why differences can lead to conflict
• How people behave when they use their natural traits in a negative way and why they do it
• Our approach to conflict and how to change the dynamic
• How to increase the opportunity to communicate effectively and reduce conflict
• Case study review and development to try out new skills
• Managing performance. How can formal action be avoided?
• When is it appropriate to hold a disciplinary hearing?  How do disciplinary hearings fit in with other performance management measures?
• Practical advice on how to manage the disciplinary process with confidence including: The investigation; Suspension; The Hearing; The Right to Representation; The Right to Appeal; The paperwork
• When is dismissal appropriate? 
• How can we avoid the pitfalls? What happens when it all goes wrong?  The Employment Tribunal
• Why do Grievances arise?  How can we avoid them? 
• Practical advice on how to manage the Grievance process with confidence including: The Hearing; The investigation; The Right to Representation; The role of the Representative; The paperwork
• Skills development and Case Studies. Putting our skills and knowledge into practice

If this sounds of interest please e-mail info@enhancepeople.co.uk and we will send you a registration form.

The experience we have gained working with our clients over the last 5 years continues to confirm to us the benefits of being able to manage challenging interactions effectively. If we are able to effectively manage the relationships we have with colleagues, staff and customers we personally feel more satisfied, motivated and able to perform well.
 
That’s why we would love you to come along to our 1 day workshop on Resolving Conflict with Confidence on Thursday 16th September 2010 at the Apex Hotel, Waterloo Place, Edinburgh.  The day will be a blend of skills, tools and knowledge on how to handle our most challenging interactions along with expert HR training on handling the Disciplinary and Grievance processes.
 
You’ll have chance to form some new relationships with people across a range of sectors, have an enjoyable day learning new skills and come away with tangible actions that you can deliver in your role to make a real difference.
 
Our aim is to get people mixing, have some fun and help you learn new skills. We are keen to keep the costs manageable for a wide variety of businesses. The cost of £120 +VAT per person(with an early bird rate of £100 +VAT if you book before the end of July 2010) includes a full day workshop, lunch and refreshments, and a workshop handbook to take away with you.
 
If this sounds of interest please click here and fill in our contact form with the heading ‘Conflict Workshop Edinburgh’ and we will send you some more information including a detailed outline and how to register.

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